ASUS, a company that is partially known for its pre-built systems, including gaming PCs and NUCs, has announced that it will be offering a two-year extended warranty for affected 13th and 14th Gen Intel Core processors, CPUs that are now infamous for what has been widely described as instability issues. The news comes a few weeks after Intel provided an update regarding its latest desktop processors, explaining that it had completed its investigation and learned that the CPUs were receiving incorrect voltage due to a microcode algorithm.
Some relevant links that ASUS shared:
- A statement from Intel
- Warranty Policy for Intel Boxed and Tray Processors
- Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors – Intel Community
ASUS writes:
- “Intel has recently issued a statement in response to reports of instability in some of its 13th and/or 14th generation desktop processors.”
- “ASUS is aware of this issue and is actively assisting our customers in mitigating its impact.”
- “This includes providing timely BIOS updates based on Intel’s latest investigation. We will also offer a two-year extended warranty for affected Desktop CPU. (Note: the maximum warranty period for affected CPU can be up to five years only. Further details on this will come later.)”
The CPUs that are presumably covered, per an official chart from Intel:
ASUS added:
ASUS deeply cares about our customers’ satisfaction and we remain committed to providing the highest level of quality and service. If you have any questions, contact your local customer service center. Please stay tuned for further updates.