As ASUS responds to reports of instability issues, things seem to be looking up for owners of Intel’s desktop 13th/14th Gen Core processors. Yesterday ASUS was the first motherboard manufacturer to release new BIOS featuring Intel’s Microcode 0x129 update to address instability issues caused by voltage settings. Yesterday’s Beta update was only the beginning and an official BIOS update featuring the new microcode is expected in the coming week(s).
Per ASUS (via Facebook):
“We’re pleased to announce that starting from mid-August, we will begin rolling out the new BIOS updates for Intel 13th/14th Gen Processors, following the Intel microcode(0x129) schedule. Stay tuned for enhanced and stable performance!”
Even as ASUS responds to reports of instability issues for the affected desktop processors other motherboard manufacturers are assuredly preparing their own strategies for rolling out the new microcode. Meanwhile, ASUS has also provided a step-by-step guide to assist owners of its motherboards with the process.
- Method One – Check the product support page.
2. Method Two – Users can also use the My ASUS app to search for new UEFI BIOS releases to download. Users are also able to request additional support from ASUS via the app as well.
Additional Links for step-by-step guides and support
- My ASUS App Download – MyASUS | Official Support | ASUS Global or https://www.asus.com/us/support/MyASUS-deeplink/
- BIOS Update Instructions – [Motherboard] How to update BIOS of the motherboard ?(Include different generation CPU) | Official Support | ASUS Global
- ASUS EZ Flash 3 – [Motherboard/Desktop] ASUS EZ Flash 3 – Introduction | Official Support | ASUS Global
- EZ Update – [Motherboard] EZ Update – Introduction | Official Support | ASUS Global
- USB BIOS Update Instructions – [Motherboard] How to use USB BIOS FlashBack™? | Official Support | ASUS Global
Support (including articles, online chat, and phone options):
- Main: https://www.asus.com/us/support/Article/1135/
- Phone: https://www.asus.com/us/support/CallUs/?type=repair – includes phone and hours alternatively 1-855-714-0471
- Live Chat: https://livechat-am.asus.com/chat/#/?country=US
- Specialized support, including escalation: https://www.asus.com/us/support/Article/787 alternatively 1-855-714-0471
“The warranty policy for affected Intel® 13th and 14th Gen desktop boxed and tray processors can be found here.”