Shenmue 3 was originally conceived on June 15, 2015 as a Kickstarter project. The plan was to distribute the long-awaited sequel on Steam.

Now, four years later, it’s an Epic Games Store exclusive. Backers are pissed.

Some fans are so upset that they tried to get a refund. Unfortunately, Deep Silver and Ys Net have denied these requests.

The only decent news is that Shenmue 3 is still coming to Steam—a year later.

“Thank you very much for contacting us,” begins the official reply. “The launch was previously planned for distribution on Steam, however it was decided together with Deep Silver after much discussion that the Epic Games Store would be the best distribution platform option.”

“Shenmue III will be distributed through the Epic Games Store and will require the Epic Games Store Client to activate. We apologize for the sudden change in platform, however, refunds will not be granted for this change. We thank you for your support and look forward to delivering the Shenmue experience fans everywhere have been waiting so long for.”

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