Image: GOG

GOG is eliminating buyer’s remorse by introducing a new and incredibly generous return policy for those who aren’t happy with how a title runs or plays. Starting today, customers can get a full refund on any game “30 days after purchase, even if it was downloaded, launched, and played.”

That’s a definite improvement over Steam’s policy, which not only limits refunds to within two weeks of purchase, but two hours of playtime. The latter could be a problem for users who run into progression and other major bugs that occur deeper into a game.

Image: GOG

GOG’s new refund policy is ripe for abuse, however, which is why the company has warned customers not to exploit it. “We trust that you’re making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn’t work as you expected,” says support.

While there are no strict limits in place, the company would likely deny refunds for any account with a history of abuse.

“Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn’t like it, please consider sharing your opinion instead. Also, please don’t take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don’t be that person. No one likes that person,” warned GOG.

Let’s see if Steam, Origin, the Epic Games Store, and other storefronts follow suit.

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7 Comments

  1. You know what with a policy like that I’m LESS likely to request a refund.

    I’ve only ever asked for a refund on two games.

    1. Star Citizen. (Denied)

    and

    2. No Man’s Sky.. denied as well.

  2. Very reasonable and straight forward policy.

    Don’t be that person.

    I have asked for 1 refund only. On Steam, followed the rules, no issues. I actually like the Steam 2 hour limit.

  3. I’ve never tried to refund a game.

    i would much rather just be able to resell or trade the license. RIP Gamestop…

  4. For the first time I decided to refund a couple of games on Steam. Tried them both and didn’t care for them. Steam refunded them with no issues.

  5. [URL unfurl=”true”]https://www.eurogamer.net/articles/2020-02-28-gog-didnt-tell-devs-about-its-new-refund-policy-and-many-are-worried-it-could-be-abused[/URL]

  6. Can’t read that from work… but maybe Dev’s shouldn’t publish incomplete shit games? Not saying all do but those that are worried are worried for a reason. They’ve been publishing Beta as a publish ready and now they will have to bare the weight of customers who are dissatisfied with that situation.

    Here’s the rub. GOG did this before Cyberpunk was released. This means if the game comes out and is trash (I doubt it) they will be on the hook like everyone else.

    This isn’t Steam that hasn’t seen a real game release from Valve in like a decade deciding to do this. This is a game developer and publisher doing this.

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