Image: TheDigitalArtist (Pixabay)

A number of banking institutions, along with a couple of IFSPs, have begun implementing Voice ID, voice biometric tech, as a means of access for user accounts. This is happening despite concerns over deep voice technology and the increasingly readily available recordings of people through social media and other public sources.

Deep Fakes and Social Engineering

Perhaps this type of biometric security has reached a level passing beyond concern, since Chase is far from the only entity to adopt it. Many large and well-known institutions have also followed suit in incorporating its use. However, the threat of deep fake or deep voice exploits, combined with social engineering, is of real concern, since at least one incident has been known to have happened where a bank employee was fooled into transferring $35 million dollars as part of a scam in 2020.

In early 2020, a bank manager in Hong Kong received a call from a man whose voice he recognized—a director at a company with whom he’d spoken before. The director had good news: His company was about to make an acquisition, so he needed the bank to authorize some transfers to the tune of $35 million. A lawyer named Martin Zelner had been hired to coordinate the procedures and the bank manager could see in his inbox emails from the director and Zelner, confirming what money needed to move where. The bank manager, believing everything appeared legitimate, began making the transfers.

Aside from potential security risks with the method, it appears that some institutions are not even offering an opt-in or opt-out option. Something as simple as a phone call begins the enrollment. One person has reported that when they tried to call their bank, Chase, an automated message began with “a disclaimer that it would be fingerprinting my voice,” and they were not given the choice of opting out.

Image: Chase

Currently Known Voice Biometric users

Sources: Key Discussions (via Techdirt), Forbes

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Peter Brosdahl

As a child of the 70’s I was part of the many who became enthralled by the video arcade invasion of the 1980’s. Saving money from various odd jobs I purchased my first computer from a friend of my...

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6 Comments

  1. “Begun Using” is an understatement. They are pushing this technology HARD.

    Every single time I call one of my financial institutions )(which shall remain unnamed) their phone system says something along the lines of (I’m paraphrasing)

    “We have taken a sample of your voice which can be used for future authentication, press 1 to accept, press 2 to decline”. I have to do this every single time I call them. It’s like they are just waiting for me to slip up and accidentally opt in one of these days. It’s pretty disgusting.

  2. [QUOTE=”Zarathustra, post: 45168, member: 203″]
    “Begun Using” is an understatement. They are pushing this technology HARD.

    Every single time I call one of my financial institutions )(which shall remain unnamed) their phone system says something along the lines of (I’m paraphrasing)

    “We have taken a sample of your voice which can be used for future authentication, press 1 to accept, press 2 to decline”. I have to do this every single time I call them. It’s like they are just waiting for me to slip up and accidentally opt in one of these days. It’s pretty disgusting.
    [/QUOTE]
    Until I was doing this story I had no idea it had become so prevalent, so fast. I had some dealings with a local bank via phone last month and didn’t have to deal with that but now I know to be on my guard. Such a crazy world we live in.

  3. I’m sorry, but am I the only one who started laughing uncontrollably when reading “deep voice technology” ?

  4. [QUOTE=”MadMummy76, post: 45181, member: 1298″]
    I’m sorry, but am I the only one who started laughing uncontrollably when reading “deep voice technology” ?
    [/QUOTE]
    Mostly kid-safe family site here so I couldn’t say the joke we’re all probably thinking. Hey, I did grow up in the 70-80s so yeah, I get it. I thought the same when writing the story.

  5. [QUOTE=”MadMummy76, post: 45181, member: 1298″]
    I’m sorry, but am I the only one who started laughing uncontrollably when reading “deep voice technology” ?
    [/QUOTE]
    Sounds like those ASMR vids I keep seeing on my home page (which is definitely not porn hub)

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