Image: ASUS

It appears that all of those reports of ASUS’ ROG Maximus Z690 Hero motherboards failing were legitimate, as the manufacturer has confirmed that it will be working with government agencies to launch a recall program to attend to users who had paid hundreds of dollars for a premium product that quickly malfunctioned under typical usage.

“ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously,” a post by the company’s technical product marketing manager reads before going on to confirm recent allegations of capacitors being installed incorrectly on some ROG Maximus Z690 Hero motherboards.

Image: ASUS

“[…] In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.”

ASUS has published a tool that ROG Maximus Z690 Hero motherboards owners can use to verify whether or not their units are part of a faulty batch. Only a few incidents have been reported thus far in North America, according to the manufacturer.

Source: ASUS PC DIY Group

Don’t Miss Out on More FPS Review Content!

Our weekly newsletter includes a recap of our reviews and a run down of the most popular tech news that we published.

Join the Conversation

1 Comment

  1. This sucks, but they aren’t denying a problem exists, and appear to be trying to get replacements out. I hope that this doesn’t damage other stuff on the board when it pops though.

Leave a comment