GALAX has responded to complaints of it selling refurbished products as new to customers. One has posted an image of a GALAX RTX 3070 Ti Metal Master OC they had purchased, claiming the gold contacts appeared worn and how there were black marks on the card. GALAX says these are due to extensive internal testing, and the card is brand new. It warned people against making false claims, and that it could take legal action against those who do.
In response to the recent complaints about the abnormal golden finger of our GALAXY brand graphics card products, our company attaches great importance to it, and has coordinated with each responsible department to issue a product test report. The results show that the product belongs to our company’s brand new original graphics card.
The full-featured test of the graphics card product before shipment may cause the product gold finger to wear , so we apologize for the user who misunderstands the product gold finger scratches and appearance color. We are always honest with our users, and we never let up on our products. “Professionalism, Concentration, Respect” is the belief that the GALAXY brand has always adhered to.
After in-depth self-examination and self-examination, we will continue to strengthen the quality control standards of the factory production line . In addition, our company solemnly promises that all product lines produced by our company are not refurbished or recharged , and all the GALAXY products sold by agents and merchants in regular channels fully enjoy all the after-sales service and quality assurance of GALAXY official authentic products.
If users want to consult and understand the purchase channels of GALAXY products, they can call the official customer service number of GALAXY: 4007003933. We are willing to accept the guidance and supervision of regulatory authorities, media and consumers.
Finally, we also want to solemnly remind that the Internet is not a place outside the law, and GALAXY reserves the right to pursue legal responsibility for false remarks and continuous fabrication and dissemination of false news.
Thank you for your attention and support to GALAXY!
Source: IT Home (via Tom’s Hardware)
Discussion (13 replies)
Join Discussion →That sucks. They aren't for sale in the U.S.A. correct?
Galaxy cards have been in the past. I'm not sure if they are currently.
The user complaining is probably sleeping with the fishes by now.
Wow. The last paragraph of the official statement :
We've investigated ourselves, twice, and found no wrong doing.
Because nothing re-affirms trust in a company better than threatening your users.
Do you guys not have a single PR officer who could've told you this is not the way?
Not saying they are handling this correctly, but once these allegations get out there even if incorrect it's hard to put these to rest.
Best to try and stop these somewhat proactively unless you want or can afford to wait for the storm to go away.
I put myself on a list and did some research on them when their HOF 3090s launched a couple of years ago. Never heard anything beyond a confirmation email for getting on the list. @David_Schroth pretty much told me the same thing as @Dan_D about how they mostly don't exist in the U.S. anymore. There are some U.S. websites but at the time they didn't really have the cutting edge products listed, only the overseas sites do.
The allegations are already out. Threatening everybody won't change that. On the contrary it sounds like they actually have something to hide.
Galax PR training course, Scenario 63:
hypothetical user: Hey there are some marks on this GPU like it has been used before!
Optional response 1:
We thoroughly test all our cards that's why there are marks on it, and if any one of you fools ever mention this again we sue your donkey off!
Optional response 2:
We are sorry, you got a card that was probably randomly selected for in house testing, we apologize for any inconvenience, here is a $10 voucher have a nice day!
Congratulations, you choose option1, you loose!
Option 3. Don't send tester cards to customers because those ARE in effect used. Instead conduct some sort of giveaway with the card to a customer or youtuber or whatever and go that route. I'm pretty sure that's what everyone else is doing.
Option 4: Assure the owner that the card was tested as part of our quality control program. Tell them "we've dug through our internal files and found this ...". Provide a screenshot showing the card's s/n and a handful of quality control test benchmarks. Point out that the card exceeded benchmark "x" and congratulate the owner on his purchase.
Idealy they could put a printout of said tests in the box.
Option 5: send it to me. I don't care if its new of used. :LOL: :p :D