There’s a problem with the gaming and HTPC “Ridge” cases that Fractal Design launched in November 2022. According to a post that the manufacturer shared today, the Ridge comes with a PCIe riser card, but it has been discovered to be incompatible with some hardware configurations when run in PCIe 4.0 mode. Anyone who is experiencing issues will need to cope with PCIe 3.0 until Fractal finds a solution, which it’s working on.
From a Fractal Design post:
After extensive testing, we have determined that while most systems will run PCIe 4.0 using the Ridge riser card without issue, those experiencing issues with stability will need to run the system in PCIe 3.0 mode for now. This can be enabled in the motherboard BIOS settings.
We are developing a solution to enable full PCIe 4.0 compatibility, but until that is ready, we will update our listings to reflect that only PCIe 3.0 compatibility is guaranteed.
Currently affected users, please contact our customer service team at ridge.support@fractal-design.com to receive assistance and continuous updates with the latest information until we have a riser replacement available. The customer service team can also help those requiring guidance in switching to PCIe 3.0 mode.
Fractal Design announced the Ridge on November 16, 2022. Described as a new gaming and HTPC case, it is a small form factor case that features a design reminiscent of a game console. The Ridge can fit graphics cards up to a length of 335 mm and has space for up to four 2.5-inch drives.