The ROG Ally, ASUS’ handheld PC powered by AMD Ryzen Z1 Series processors, features a potential hardware defect, according to a news post on the official site that explains how the devices may include an SD card reader that does not “perform as expected” and could lead to damaged SD cards. ASUS says that it will reimburse customers for those with affected SD cards, while the warranty for the ROG Ally’s SD card reader has also been extended.
ASUS said:
- “We have become aware that a small number of SD card readers in the ROG Ally (2023) RC71L may not perform as expected.”
- “We are therefore extending the warranty on the SD card reader from twelve to twenty-four months. We will reimburse you for SD cards damaged by the SD card reader if you send the card(s) to us along with proof of purchase when you return your Ally for RMA service.”
- “If you do not have proof of purchase for your damaged SD card(s), we will reimburse the card’s(s’) fair market value as determined by us. If you previously sent your Ally to us for warranty service and did not receive a reimbursement for a damaged SD Card, you can contact us to discuss receiving reimbursement.”
- “In lieu of RMA service, you can return your Ally to us for a full refund within 90 days of purchase if you purchased your Ally (2023) RC71L from ASUS directly. Please contact 1-888-678-3688 (U.S. only) or https://www.asus.com/support/information/ for further details.”
ASUS on some of the ROG Ally’s features, including its memory card slot:
[The ROG Ally features the] ROG Zero Gravity thermal system, which uses a dual-fan system with ultrathin heatsink fins and high-friction heat pipes to ensure the Ally stays cool in any orientation. The Ally also comes equipped with 16 GB of high speed LPDDR5 6400 MHz memory, 512 GB of PCIe Gen 4 storage, and a UHS-II microSD card slot to further expand its storage capacity. WiFi 6E support ensures that the Ally stays on a rock-solid connection, even in congested networks, whether gamers are natively playing a multiplayer match or streaming a game via Xbox Cloud Gaming or AMD Link.