In a move that mirrors what CDPR went through when it originally launched Cyberpunk 2077, SEGA is in the hot seat for pulling Total War: Shogun 2 Complete Edition from sale after many player complaints. This latest update launched on October 13 and, two days later, is akin to a sunk ship after earning an overwhelmingly negative Steam rating. The majority of complaints seem to stem from bugs that were never fixed in the original 2011 version, but also from new performance issues and other new graphical problems ranging from lighting and bloom issues, odd artifacts, image distortion, and more.
The update was meant to be a refresh with a new 64-bit executable and more than 50 added factions, but it appears someone took this project out of the oven way too early. One would think that a turn-based game launched 15 years ago would be a breeze to play on modern hardware, but multiple players reported (via VideoCardz) that they could only get 30-40 FPS at 4K 21:9 using a GeForce RTX 5090; one of the users also said their GPU was paired with an Intel Core i9-14900K, no less!
SEGA and Creative Assembly are well aware that, between refunds and bad reviews, more work needs to be done quickly, and have posted an apology to fans and customers.
https://t.co/6QoSz2j8Gr
— SEGA (@SEGA) October 15, 2026
Many posts on SEGA’s social media page are criticizing the publisher for delisting original versions of games and are asking it to discontinue the practice while also pointing fingers at possible use of AI to rush this project out without giving it proper QA before launch. Neither the publisher nor the developer has announced a target timeline for when Total War: Shogun 2 Complete Edition will return to storefronts, but Creative Assembly has said it is looking into extending the refund period for customers.
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