Earlier today, a user on r/AMD posted an email from an ASUS product “specialist” who claimed that the Crosshair VII Hero, an X470 motherboard, wouldn’t be getting support for AMD’s new Ryzen 5000 Series processors. The response was pretty shocking, being that red team had promised Zen 3 updates for older chipsets (i.e., X470 and B450). What made things even worse is that the rep tried to sell the user on a Crosshair VIII Hero (X570) or B550 motherboard upgrade.
“I am writing this email to provide you an update about your ongoing case,” the message from John L. reads. “According to our engineers, We have no plans for the Crosshair VII Hero to support the Ryzen 5900X, please purchase Crosshair VIII Hero and any Ass B550 motherboard that will support Ryzen 5900X and 5000 series processors.”
The email quickly incited fury from ASUS’s legion of fans, but luckily, the company took swift action and confirmed that this was just the ramblings of a clueless support specialist. While the BIOS updates may not be released until the end of January, ASUS has told various publications that its X470 and B450 motherboards will, in fact, get support for AMD’s new Zen 3 processors.
“Asus Germany…reacted immediately and asked the headquarters in Taiwan again whether anything had changed in the previous plans,” ComputerBase wrote. “The answer: no. Asus will also provide support for Zen 3 on X470 and B450 as planned.”
Planet 3DNow! echoed that news in a tweet from earlier today, confirming that ASUS would be providing BIOS updates early next year.
#Asus is not dropping #AMD Ryzen 5000 support for X470 mainboards!!— Planet 3DNow! (@planet3dnow) October 13, 2020
We reached out and got the confirmation. As AMD stated they can only roll out the new bios versions in the beginning of next year!!
Thanx @asusde for the confirmation.