Image: Amazon

As if the stress of finding a PlayStation 5 wasn’t enough, imagine receiving an unwanted substitution instead. As reported by Eurogamer, numerous Amazon UK customers who preordered Sony’s next-gen console ended up getting random items (e.g., foot massagers, Nerf guns, and rice) instead.

It was even worse for others, who had their orders marked as being completed even though nothing was delivered. One person took the initiative and confronted a delivery driver when they saw the van pull up, wait, and then leave. Shortly after their order was marked as failed, they followed the driver and asked them to get the package from the van.

Amazon UK told Eurogamer that its goal is to make its customers happy, so it is investigating these complaints. The company is reaching out to everyone so things can be set right. The original story lists far more occurrences, so it could have its hands full. Many others have joined in as well, so despite Amazon UK’s claim that this only affected a small portion of customers, it appears to be a greater issue.

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Peter Brosdahl

As a child of the 70’s I was part of the many who became enthralled by the video arcade invasion of the 1980’s. Saving money from various odd jobs I purchased my first computer from a friend of my...

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3 Comments

  2. Can’t say I’ve ever seen stuff like this with Amazon drivers because we simply don’t have them where I live, yet. However, I’ve had my share of sketchy things that resemble the no delivery/failed these people have had but with USPS. There was one day I actually had our front door open(glass door) while keeping an eye at the mailbox only to see when the mail truck came, left, and voila my order was marked delivered but nothing in the box. Funny how many times I’ve seen something marked as delivered and it only showed up days after I called and emailed reporting on it. I honestly cringe anytime I see Amazon picks ’em for shipping and just hope for the best. In another thread, someone mentioned problems getting a CRG9 monitor thru Amazon and I had my own problem that involved USPS on that order. Judging by this story, and my own experiences, various shippers have some problems with honest delivery personnel when it comes to Amazon orders.
  3. I think with this rash others that did get ps5’s will now pile on. But this is again due to scalpers. Watch your high ticket items this season!!!
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