Image: Newegg

There has been a change to Newegg’s return policy. To combat scalping practices, the online retailer has updated its policy on combo and kit returns. The new change appears to be a positive move, but it could have unwanted effects on its customers.

Newegg will often sell various components (e.g., motherboards, processors, graphics cards) together for discounts. This year has seen an unprecedented amount of scalping, with a number of these parts leading to more stringent measures from a number of retailers. Newegg’s change was originally spotted by HotHardware and Reddit user HookEm2013, who have compared the new policy with the original. Customers will no longer be able to return items for some combos; the entire combo must be returned for a refund.

Original Policy

Combos and Kits include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Kit may be returned individually for replacement within the applicable Newegg Return Policy Period for that individual item.

Updated Policy

Combos and Kits include two or more items that must be purchased together in order to receive a discount. Items sold as part of a Combo or Kit may be returned individually for replacement (if defective) within the applicable Newegg Return Policy Period for that individual item. Some combos are restricted from returning individual products for a refund and must be returned in their entirety. Please see the combo product page for more specific information.

Newegg has been pairing some of NVIDIA’s highly sought-after GeForce RTX 3080 graphics cards with RAM or PSUs to reduce scalping. The original policy allowed the unwanted parts to be returned, but this change would stop that practice, leaving customers with unneeded parts.

Note: We are seeing some reports from users that Newegg is allowing such returns again.

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Peter Brosdahl

As a child of the 70’s I was part of the many who became enthralled by the video arcade invasion of the 1980’s. Saving money from various odd jobs I purchased my first computer from a friend of my...

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1 Comment

  1. Let’s be real this is to stop them from not making more money on bundels.. they love scalpers. They pay money like everyone else and let them increase prices to make more margine.

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