Facebook has paused sales of the Oculus Quest 2 after receiving reports of skin irritation from a small percentage of people using the VR headset. The issue stems from its foam facial interface. No signs of hazardous contaminants were found in its investigation, but Facebook is introducing a silicone cover replacement. A new 128 GB SKU is also being introduced to replace the 64 GB model. Quest 2 or Fit Pack owners can request the new silicone cover for free.
Today, we’re introducing a new silicone cover for all customers globally, including as part of a joint voluntary recall of the Quest 2 removable foam facial interface with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada. In addition, we’ve been communicating with global regulators and are taking the extra step of temporarily pausing sales of Quest 2 globally while we work to include the new silicone covers in all Quest 2 packages.