Facebook users who have had their accounts hacked or disabled have had an impossible time getting in touch with the social media giant’s customer service department to get their problems resolved, but an unusual way of getting help has been discovered by a select few who were willing to spend big bucks on getting their accounts restored: buying one of the company’s expensive VR headsets.
As reported by NPR, who interviewed a handful of frustrated users, an increasing number of Facebook members have resorted to spending $299 on an Oculus Quest 2 headset just to get someone on the line. “The only way you can get any customer service is if you prove that you’ve actually purchased something from them,” one user said.
Facebook offers an automated system that’s supposed to let users recover their accounts in a couple of steps, but apparently, it’s useless for most if not all members who are facing account issues. Most of the Oculus Quest 2 VR headsets that were purchased to get through to Facebook’s customer service were left unopened so they could be returned.
(A warning to anyone thinking about trying this — other Reddit users have said they tried contacting Oculus support but were unable to get their Facebook accounts restored. Also, last week, Facebook said it was temporarily halting sales of the Oculus Quest 2, which retails starting at $299, because its foam lining caused skin irritation for some customers.)