A class-action lawsuit has been filed against Canon for disabling the scan and fax features of select all-in-one printers when the ink has run low or is out. The lawsuit filed in New York on October 12 alleges that Canon has misled customers by not informing them that this will happen.
Ink is not a necessary component to scan a document.
However, the All-in-One Printers are packaged and sold to purchasers in a manner
which requires the devices to contain ink in order to scan documents. The All-in-One Printers do
not function as scanners if the devices have low or empty ink cartridges.Ink is not a necessary component to fax a document.
However, the All-in-One Printers are packaged and sold to purchasers in a manner
which requires the devices to contain ink in order to fax documents. The All-in-One Printers do
not function as fax machines if the devices have low or empty ink cartridges.
Canon says that refilling the ink is the only solution and that there are no workarounds.
The plaintiff purchased a similar model as the one mentioned but could not use its scanning features when the ink ran low or was empty. The plaintiff is requesting a trial by jury.
Plaintiff Leacraft is a resident of Queens, New York. In or about March of 2021, Plaintiff Leacraft purchased a Canon PIXMA MG2522 All-in-One Printer from a Walmart retailstore located in East Meadow, New York. Plaintiff Leacraft purchased the Canon PIXMAMG2522 All-in-One Printer to use for its advertised scanning purposes. After purchasing and using the device, he learned that the device does not function as a scanner if the ink cartridges are low or empty. Plaintiff Leacraft suffered injury and was damaged as a result of Canon’s conduct at issue. Plaintiff Leacraft would not have purchased the device or would not have paid as much for it had he known that he would have to maintain ink in the device in order to scan documents.