Image: Canon

A class-action lawsuit has been filed against Canon for disabling the scan and fax features of select all-in-one printers when the ink has run low or is out. The lawsuit filed in New York on October 12 alleges that Canon has misled customers by not informing them that this will happen.

Ink is not a necessary component to scan a document.

However, the All-in-One Printers are packaged and sold to purchasers in a manner
which requires the devices to contain ink in order to scan documents. The All-in-One Printers do
not function as scanners if the devices have low or empty ink cartridges.

Ink is not a necessary component to fax a document.

However, the All-in-One Printers are packaged and sold to purchasers in a manner
which requires the devices to contain ink in order to fax documents. The All-in-One Printers do
not function as fax machines if the devices have low or empty ink cartridges.

Canon says that refilling the ink is the only solution and that there are no workarounds.

Image: Canon

The plaintiff purchased a similar model as the one mentioned but could not use its scanning features when the ink ran low or was empty. The plaintiff is requesting a trial by jury.

Plaintiff Leacraft is a resident of Queens, New York. In or about March of 2021, Plaintiff Leacraft purchased a Canon PIXMA MG2522 All-in-One Printer from a Walmart retailstore located in East Meadow, New York. Plaintiff Leacraft purchased the Canon PIXMAMG2522 All-in-One Printer to use for its advertised scanning purposes. After purchasing and using the device, he learned that the device does not function as a scanner if the ink cartridges are low or empty. Plaintiff Leacraft suffered injury and was damaged as a result of Canon’s conduct at issue. Plaintiff Leacraft would not have purchased the device or would not have paid as much for it had he known that he would have to maintain ink in the device in order to scan documents.

Source: Bleeping Computer (1, 2)

Peter Brosdahl

As a child of the 70’s I was part of the many who became enthralled by the video arcade invasion of the 1980’s. Saving money from various odd jobs I purchased my first computer from a friend of my...

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24 Comments

  1. Par for the course unfortunately. I gave up on inkjets years ago, although lasers aren’t really any better when it comes to playing dirty pool with DRMed supplies and short-shifting consumers… but at least toner doesn’t dry out with a short shelf life.
  2. LOL, I don’t think informing people that we are going to slam the door in your face would make it any better. I actually have a canon all in one printer but I did not notice this, albeit I very rarely use the scan function, and hadn’t sent or received a fax since the 2000s.
  3. Par for the course unfortunately. I gave up on inkjets years ago, although lasers aren’t really any better when it comes to playing dirty pool with DRMed supplies and short-shifting consumers… but at least toner doesn’t dry out with a short shelf life.

    Actually Canon printers are pretty good in this regard. My older Canon printer sat in a closet for at least 5 years, I took it out and it printed perfectly, the ink didn’t dry out and the print head wasn’t permanently clogged.

  4. Actually Canon printers are pretty good in this regard. My older Canon printer sat in a closet for at least 5 years, I took it out and it printed perfectly, the ink didn’t dry out and the print head wasn’t permanently clogged.

    You have witnessed a miracle and should contact the Vatican.

  5. Yea just imagine the judge with thousands in lost ink sitting behind the bench as the suite came is read. The evil grin and softly spoken… finally my day has come.
  6. As someone who used to repair printers for a living, I’ve always hated injkets. It was a stupid technology from day one.
  7. Printer ink by volume is the most valuable mass produced liquid. Walmart had a person walk out with a hand basket of printer ink and they had to mark down a 10k loss.
  8. I can personally verify that this issue relates to their MFP toner/laserjet printers as well. I bought one for an office years ago because Canon had some dealings with HP and used the design where the drum is incorporated into the toner. One day the office called me and said they couldn’t send faxes anymore. Total facepalm moment. I was in shock when this story came up and the company was still using similar programming on their machines after all this time.
  9. Right to repair should also include the right to use any ink.

    While I agree, in both cases you should be sure that you get what you pay for. I have seen some repair vids on youtube where they have to try and fix what other "proffesionals" botched up and that is not always pretty and can cost a whole lot more then it should have.

    Same with those inks if they all stick to the same standards, fine, but if you get some fake cheap chinese knock of that destroys your printer after printing 5 pages and you are stuck with a dead printer who you gonna call?

  10. While I agree, in both cases you should be sure that you get what you pay for. I have seen some repair vids on youtube where they have to try and fix what other "proffesionals" botched up and that is not always pretty and can cost a whole lot more then it should have.

    Same with those inks if they all stick to the same standards, fine, but if you get some fake cheap chinese knock of that destroys your printer after printing 5 pages and you are stuck with a dead printer who you gonna call?

    Yet thst happens when people try to buy cheap oem branded ink today. No difference.

  11. but if you get some fake cheap chinese knock of that destroys your printer after printing 5 pages and you are stuck with a dead printer who you gonna call?

    First,

    I don’t often buy knockoffs, but when I do, I prefer my knockoffs to be chinese, and cheap.
    /s

    Second,


    ghostbusters-logo-on-black.jpg
  12. The printer/ink market has a lot of bad players in it – it gets worse for industrial printers where there can be significant savings on ink and makeup fluid (used to dilute the ink) where you have the printer makers withholding key replacement parts (i.e. nozzles) and not selling them unless you’re also buying their ink. They also have service techs that will always diagnose competitive ink as the problem in the printer and make them switch back to OEM, even if the ink/makeup is chemically identical (a few printer makers forgot to patent their fluids a few decades back).
  13. While I agree, in both cases you should be sure that you get what you pay for. I have seen some repair vids on youtube where they have to try and fix what other "proffesionals" botched up and that is not always pretty and can cost a whole lot more then it should have.

    Same with those inks if they all stick to the same standards, fine, but if you get some fake cheap chinese knock of that destroys your printer after printing 5 pages and you are stuck with a dead printer who you gonna call?

    Did you actually see a printer get destroyed by ink? Especially since most consumer inkjet printers have their nozzles as part of the ink tank. So the only thing that can get destroyed is already getting replaced when you buy new OEM ink. Using cheap ink can result in low quality prints, but cause damage to the printer? LOL that’s exactly the kind of fearmongering I’d expect manufacturers to peddle.

    And as always burden of proof is on the seller/manufacturer that it was actually the ink or user error that caused the malfunction. If they can prove that by all means the warranty can be void. But it’s my printer, I paid for it, if I want I can empty fountain pens into it. They should not be allowed to disable functionality if you use 3rd party ink, or outright prevent you from using anything but their consumables.

  14. My ancient HP All in one was like this. Run out of any color of ink, and the thing became useless.

    My current el cheapo inkjet is a Canon, maybe 10 years old and was like $35 from Wally World. At least it will still let me scan with a dead ink cart inside. I print 99% of my stuff on my laser, but I do use the scanner fairly often.

  15. I have. While nozzles get replaced with ink cartridges on some models, it’s certainly not universal.

    Still you own the printer it should be up to you what to do with it. And even if you can break the printer with ink, disabling the scanning function because no ink? How is that even remotely related?

    BTW on models where the tank is separate from the print head, It might clog the print head, but that doesn’t break the printer itself. As the print head is also a replaceable item that canon sells separately for such printers.

  16. Still you own the printer it should be up to you what to do with it. And even if you can break the printer with ink, disabling the scanning function because no ink? How is that even remotely related?

    BTW on models where the tank is separate from the print head, It might clog the print head, but that doesn’t break the printer itself. As the print head is also a replaceable item that canon sells separately for such printers.

    I agree. Just responding to the fact that you think using bad ink can’t destroy a printer. I do agree, if you want to use crap ink, by all means, you should be allowed to. I do not think the manufacturer is doing you a favor by locking you into name brand ink, or by jacking up the price of the cartridges by including a print head on it.

  17. Its such a bizarre business… Business practices ruined the market really. All that’s left is lawsuits to " fix" the mess. And they don’t of course.
  18. All they need to do is release a bios update to fix this. Wait for the lawsuite to disappear or settle. Then discover a vulnerability in the "fix" and patch it out back to normal with a loose promise to fix it on non deprecated printers they still sell ink for as a workaround.
  19. Its such a bizarre business… Business practices ruined the market really. All that’s left is lawsuits to " fix" the mess. And they don’t of course.

    Not to mention the environmental impact. How many of the used ink tanks actually return to the manufacturer to be recycled? 1%?

  20. My ancient HP All in one was like this. Run out of any color of ink, and the thing became useless.

    A little over ten years ago we had a Brother AIO color printer. The stupid thing would wake us up in the middle of the night to auto-clean the jets. Why then, who knows? The worst printer we’ve ever owned. It used more ink up that way than when we printed and much the same as the HP you’re mentioning it wouldn’t allow printing if a color ran out.

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