Samsung Launches Self-Repair Program for Galaxy Customers

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Image: Samsung

It’s now easier than ever for Samsung Galaxy users to attempt their own repairs.

As detailed in a new article on the Samsung Newsroom, Samsung’s self-repair program is now available for Galaxy customers, allowing users in the U.S. the option of making their own repairs. Facilitating Samsung’s new program is iFixit, the “leading online repair community,” which has begun offering “genuine device parts and convenient, easy-to-use repair tools” through its online store. (These are also available via Samsung 837 and Samsung retail and service locations.)

The only devices that are eligible for Samsung’s self-repair program at the moment appear to be the Galaxy S20 and S21 family of products, as well as the Galaxy Tab S7+, but the company says that there will be material available that should help simplify the repair process.

[…] Galaxy device owners will have full access to online repair guides that are designed to be helpful and instructive, providing both visual and written step-by-step instructions, and best of all, at no cost. Consumers can also connect with iFixit’s community forum to ask any questions to help them better understand specific actions necessary to complete a self-repair on their Galaxy devices.

“Samsung is continually offering more convenient options for consumers to extend the use of their devices, promote a circular economy, and minimize e-waste. Samsung Self-Repair is another way for customers to prolong the life of their devices, before they are recycled,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America.

“Making replacement parts available is a key sustainability strategy. We’re excited to be working directly with Samsung and their customers to extend the lifetime of their phones,” said Kyle Wiens, Co-founder and CEO of iFixit.

Samsung goes on to confirm that Galaxy device owners can “replace the phone screen, back glass, and charging ports” starting today, but the company is working on expanding the program to include more devices and repair options.

The program also features an easy return process, whereby “new display kits will come with a return label to ship discarded parts back to Samsung — at no cost to the consumer.”

Apple launched its own self-repair program in November 2021, allowing customers to “complete the most common repairs on iPhone 12 and iPhone 13.”

Source: Samsung Newsroom

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Tsing Mui
Tsing has been writing the news for over 5 years, first at [H]ard|OCP and now at The FPS Review. He has a background in journalism and makes sure to give his readers the relevant context to why each news post matters.

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