ASUS has said in a new press release that its warranty will cover AM5 motherboards that have been updated with its BIOS files. The response from ASUS comes after the PC component manufacturer recently came under fire for its handling of reports regarding AMD Ryzen 7000X3D processors getting damaged in its motherboards. To be fair this issue was seen with motherboards made by other manufacturers but ASUS stood out due to a number of users, and professional hardware testers/reviewers spotting even more unusual behavior with its motherboard BIOSes voltage settings.
Things then took a turn for the worse as the company was called out for anti-consumerism practices by not providing adequate support to users with damaged hardware. ASUS stood out again as users noticed files mysteriously vanishing from its site only to be replaced by a select number of new files. At the time the company said it had become aware of issues with the previous BIOS files and removed them. Users then reported that a new Beta BIOS file was also causing issues but then professional testing revealed that it and a new fully validated file were both seen as having continued problems with voltages.
Press Release
We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer’s warranty. We would also like to confirm the following points:
- The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
- All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen™ 7000 series processors.
Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.
| Hotline | |
| Headquarters (Taiwan) | 0800-093-456 |
| USA | 1-812-282-2787 |
| UK | 44-1442265548 |
| Germany | 49-(0) 2102-5789555 |
| France | 0033-170949400 |
| Australia | 1300-2787-88 |
AMD AGESA 1.0.0.7
During all of this AMD has been releasing new firmware and motherboard manufacturers, including ASUS, have been quick to get their own BIOS updates rolled out. AMD has since advised users not to use 1.0.0.7 AGESA or BIOSes based on it, as it was found to have memory support problems, and stick with AGESA 1.0.0.6 while it works on preparing a new version. It is believed the next update, AGESA 1.0.9.0, which is said to be currently in internal testing could arrive within a month or so, perhaps even weeks.
Discussion (5 replies)
Join Discussion →Little late to the game here ASUS. Your feet get held to the fire you started for the next few months. Or until someone else does something stupid.
ASUS should be pulling every AMD AM5 motherboard on the market. Getting their BIOS's properly updated and fixed. Then re releasing them at a discount to win back consumers.
Otherwise every motherboard from ASUS being sold is a failed CPU waiting to happen. Because not everyone is up on the news and what is going on in the market for DIY.
Let alone SI's having to put in additional manpower to handle these issues.
If this were a vehicle that was posing a fire risk and a update to the computer in the car would fix it there would be a full on recall and these cars would stop being sold until all updates are in place.
Yeah that's not going to happen. They might actually stop shipping AM5 motherboards for awhile until they get a handle on things. That's the most you can expect but its not even a certainty that they will stop selling these boards.
As I understand the issue is only with the 3D cache models. That's only going to be a small subset of the install base of these boards. I think its a bit of an exaggeration to say this. It's a reproduceable problem for sure, but that doesn't mean its guaranteed to happen to everyone.
These types of motherboards typically only go in boutique builds. These aren't going to be used in standard OEMs. The amount of boards out there is probably a lot less than you think. Most are in DIY boxes.
A fire risk with a car and your motherboard and CPU dying aren't remotely comparable things. One scenario is potentially lethal with the ability to burn an entire house down with everyone in it if it happens in a garage and the other is an annoying inconvenience. Car manufacturers would only issue a safety recall if the lawsuits from projected deaths would cost more than the recall.
That's actually incorrect. There is a governing body that oversees car defects. They make the issuance of a recall mandatory, recommended, or otherwise not needed. The car manufacturer themselves doesn't make a determination unless it is a recommended action.
The organization is the NHTSA.
Not saying it's a lightning fast action they take but it's out there.
Perhaps the IT industry needs it's own overseeing body, because it's clear that manufacturers largely only act when called out publicly at this point.
Nah. I'm not for more regulation.
I think voting with your wallet does pretty well. It may take a while for companies to course correct, but they do get the point.
This stuff isn't life or death like a car defect can be. And for those computers that are running something that's life or death, you shouldn't be using a consumer-class Asus motherboard in it anyway.