Ubisoft has shut down a report from AntiDRM that suggested Ubisoft account holders who don’t log into their account for an extended period of time are at risk of losing their entire game libraries. In an email to IGN, the company explained that while it does, in fact, delete inactive accounts to satisfy certain requirements of the EU’s General Data Protection Regulation (GDPR), which includes how long companies can store personal information, accounts with purchased games are not included as part of that process. Ubisoft also noted that warning emails are sent 30 days before any account is terminated.
Ubisoft’s Criteria for Account Deletion
- The gaming activity of the account since its creation
- The account’s libraries: accounts that include purchased PC games are not eligible for deletion
- The duration of inactivity of the account, meaning the last login to our ecosystem (including from Ubisoft games on Steam and other platforms)
- In practice, as of today, we have never deleted accounts that have been inactive for less than 4 years
- The existence of an active subscription tied to the account.
The publisher confirmed it has “for many years now” deleted inactive accounts in accordance with the EU’s General Data Protection Regulation (GDPR) on how long companies are permitted to store individual personal information. The company claims its policies are “aligned with legal requirements and with the standards of the industry” and that they also serve as fraud prevention.
However, Ubisoft also clarified its criteria for account deletion, noting that it absolutely does not include accounts that have purchased games attached to them.
UBISOFT closes your account if you haven’t logged in for some time.
— AntiDRM🔴 (@PC_enjoyer) July 19, 2023
You will lose all your games purchased forever. pic.twitter.com/exC78bUt93