Intel has reportedly launched an investigation into its 13th and 14th Gen Core processors following rising complaints by gamers who say the CPUs don’t work correctly with certain games, leading to forced shutdown issues and “out of memory” errors. The problem tends to occur with Unreal Engine 4 and 5 titles, such as Tekken 8 and Hogwarts Legacy, it’s said.
Games affected include:
- Tekken 8
- The Finals
- Battlefield 2042
- Remnant 2
- Lords of the Fallen
- Hogwarts Legacy
- Falworld
- Horizon
- Overwatch 2
- Lies of P
A complaint from earlier this year:
Seeing a worrying trend with some Intel 13th/14th gen CPUs having stability issues with UE4/UE5 games (like Fortnite, Remnant 2, Hogwarts Legacy etc.) specifically during the initial shader comp process, which apparently exposes "bad CPUs" and requires an underclock to stabilize: pic.twitter.com/0Qse0azI1r
— Sebastian Castellanos (@Sebasti66855537) February 20, 2024
Koreans are returning these CPUs in droves, according to local outlets:
- “Domestic companies that distribute processors for Intel desktop PCs are…embarrassed by the sudden increase in processor replacement demands.”
- “In Korea, three companies are currently responsible for distributing and customer support for Intel processors for desktop PCs.”
- “A company official who requested anonymity explained, ‘The number of consumers visiting the customer center asking to change their 13th and 14th generation core processors has recently increased to more than ten per day.'”
One company official said:
- “Even if consumers directly show that there is no problem with the processor they brought in, most of them request a replacement.”
- “Although it has not been clearly revealed that the cause of the problem is the processor, we have no choice but to provide a new product in the end to relieve anxiety, and in this process, we have no choice but to release a new product.”
- “We are suffering partial losses.”
What Intel is doing, per ZDNet Korea:
Claims have been raised that some games cause problems, such as abnormal termination, on PCs based on Intel 13th and 14th generation Intel Core processors for desktop PCs. Intel also recently became aware of the issue and began an investigation.