Intel currently does not intend to issue a recall for any of its 13th or 14th-generation processors and is continuing to investigate instability issues. An upcoming microcode patch is expected to roll out sometime in the coming weeks to address operating voltages but it’s already believed that CPUs damaged from the current microcode cannot be repaired. Intel currently also has no plans to stop sales of its 13th or 14th-generation processors but is directing its OEM partners to apply the upcoming patch asap as it too will be doing. The Verge reached out to Intel regarding these questions and more and received some interesting answers.
Intel has not denied the claim that processors damaged by the current microcode cannot be fixed but does believe the new microcode will prevent damage from happening in the first place. A surprising point of interest is that while the current microcode has been identified as the primary source of the damage-inducing voltage issue, it sounds as if it may not be the only culprit as Intel is continuing to investigate the matter. It’s already known that an oxidization issue affected specific 13th gen processors but given the lack of details concerning its current investigative progress, one might wonder if there’s more to be said on the matter.
Q&A Synopsis (via The Verge):
- Processors vulnerable to voltage issues expanded to any “Intel Core 13th and 14th Generation desktop processors with 65W or higher base power – including K/KF/KS and 65W non-K variants – could be affected by the elevated voltages issue.”
- Owners of affected processors, including those that may have rejected RMA claims, are urged to reach out to Intel for assistance.
- No word on extended warranties, yet.
- No word on what proof customers will need for RMAs.
- Regarding if inventory for 13/14 th gen runs out before all customers can get replacement Intel states it is committed to “making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process.”
- All 13/14th gen processors not yet shipped will receive new microcode
- Users are advised to use Intel default settings and make sure BIOS is updated to prevent damage.
- Is continuing to investigate both mobile and desktop processors for instability issues.
- Is continuing to work with customers regarding 13th gen oxidization issues but not said if it will reveal manufacturing dates and serial number ranges for reported claims.
Discussion (17 replies)
Join Discussion →I know I will not be supporting them in the future. To knowingly have an issue and to not say anything about it and then on top of it they keep selling defective processors with said issue is just ridiculous. I decided to go with AMD in my main PC here soon. Good riddance.
Yea I have to say I would be very hard pressed to trust an intel CPU. EVERY issue I had with a 13 or 14 gen CPU right now would have me wondering.
But you have to trust something, I had issues with AMD and intel or Asus and MSI and gigabyte also has a bad rep when it comes to RMA's so what's left in the end.
Last year AMD CPUs were exploding in their sockets, taking the motherboard with them. All the user had to do was enable EXPO.
I wouldn't be in a hurry to grab a 13th or 14th gen Intel CPU, but I'm confident that this issue won't affect their 15th gen, same way I'd expect AMDs problem to have been taken care of for their 9000-series that's releasing next month.
Even so, my trust in them is about zero right now. I've never felt more duped by a company.
Right now its AMD's turn to take advantage of the situation. Like LazyGamer said, AMD had exploding CPUs last year. Both sides have had their issues along the way. AMD's recent delay of the release of the 9000 series CPUs should be a sign that not all is right in the AMD camp too.
It's sad that both sides keep getting in their own way. In the end we just have to make educated decisions on what to choose, based on the current set of factors..
Yeah I agree that both have had their issues along the way. I believe AMD seen what happened to Intel and maybe they wanted to go back and fix or check something similar with their new chips. Smart on their part.
And fix as minor as a wrong number on the heatspreader according to some reports (Ryzen 9 9700x instead of Ryzen 7 9700x). Now that is dedication to quality.
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Yep saw this posted the other night and didn't have the time to check it out. Gotta love that opening segment.
Man, I wonder how many cups of coffee/energy drinks/etc. Steve had before posting this segment. WPM is off the chart at points - lol!
Yeah, it sounded like he needed to come up for air at some points..?
I watched the whole GN video
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Like Brent, I watched as well. Dude's gotta crash sometime! :ROFLMAO: