Cyberpunk 2077 Refunds Ramp Up as Microsoft, Best Buy, and CD PROJEKT RED Establish New Return Policies


Sony’s decision to delist Cyberpunk 2077 from the PlayStation Store last night has prompted other parties to update their return policies for the open-world RPG’s controversial PS4 and Xbox One ports. These include Best Buy and Microsoft, both of which have reiterated or implemented new ways for owners to get their hard-earned money back.

Microsoft already boasts a lenient 14-day return period for digital Xbox purchases, but the company is going the extra mile for gamers who are pissed about how Cyberpunk 2077 looks and plays on the Xbox One. A new support notification suggests that anyone who purchased the game is eligible for a refund regardless of how long they’ve played it.

“We know the developers at CD Projekt Red have worked hard to ship Cyberpunk in challenging circumstances,” the notification reads. “However, we also realize that some players have been unhappy with the experience on older consoles.”

“To ensure that every player is able to get the experience they expect on Xbox, we’re expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. To request an Xbox refund, follow the steps on our Xbox refund page.”

Meanwhile, Best Buy is allowing the return of select Cyberpunk 2077 SKUs even if they’ve been opened already. This special exception ends on Monday, December 21, however, so those of you who are affected should act quickly.

“Normally, Best Buy is unable to offer returns of opened game software per our Return & Exchange Promise here,” a senior social media specialist wrote.

“However, after some deliberation, and seeing that the vendor will be allowing returns through 12/21/2020, Best Buy will also be allowing returns for select opened Cyberpunk 2077 SKU’s through December 21, 2020. Beyond that date, we will return to our normal Return & Exchange Promise for the game.”

Here are the Cyberpunk 2077 SKUs that can be returned through December 21, 2020. They include the Collector’s Editions, as well as the Xbox One’s digital version.

  • 6255151 – Cyberpunk 2077 PS4
  • 6255136 – Cyberpunk 2077 Xbox One
  • 6352276 – Cyberpunk 2077 Collector’s Edition PS4
  • 6352440 – Cyberpunk 2077 Collector’s Edition Xbox One
  • 6414180 – Cyberpunk 2077 Xbox One Digital

Additionally, CD PROJEKT RED has tweeted a new update assuring disgruntled console players that they’ll be getting a refund one way or another regardless of how they purchased the game. “We will do this out of our own pocket if necessary,” the developer wrote, noting a December 21 deadline for its “one-time initiative.”

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