It appears that Cyberpunk 2077 is officially a PR disaster for CD PROJEKT RED. Sony has decided to remove the game from the PlayStation Store completely and agreed to offer full refunds to any gamers who got suckered into purchasing the sloppy, bug-ridden port. The decision was presumably made because Sony’s support staff was being swamped by refund requests.
“SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” a landing page for Cyberpunk 2077 refunds reads. “SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.”
“Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
Xbox One players have it easier thanks to Microsoft’s relatively lenient 14-day refund policy, but we wouldn’t be surprised if the company extended the return window for Cyberpunk 2077 due to the amount of controversy it’s riled up. Even CD PROJEKT RED President and Joint CEO Adam Kiciński has admitted that both PS4 and Xbox One versions were lackluster ports.
“[The] initial feedback from those playing it on the oldest last-gen consoles is way below our expectations,” Kiciński said during a recent investor call. “After three delays, we as the Management Board were too focused on releasing the game. We underestimated the scale and complexity of the issues; we ignored the signals about the need for additional time to refine the game on the base last-gen consoles. It was the wrong approach and against our business philosophy. On top of that, during the campaign, we showed the game mostly on PCs.”
At the time of this posting, CD PROJEKT RED has not made an official statement regarding Sony’s decision to remove Cyberpunk 2077 from the PlayStation Store yet. The company did urge dissatisfied gamers to request refunds from PSN in its Monday update, however.