Apple may have missed the mark with the Vision Pro, according to an uptick of owners online who say they’ve taken advantage of Apple’s 14-day return policy by refunding the $3,500 headset and getting their money back. Comfort, headache, eye strain, motion sickness, and even “a burst blood vessel” are some of the reasons why customers aren’t happy with the product, which Apple has described as “a revolutionary spatial computer that transforms how people work, collaborate, connect, relive memories, and enjoy entertainment.”
Users say:
- “Extreme headaches (first in decades). I can’t wear [them] more than 10 minutes without extreme discomfort. Feels like a torture session just trying to keep it on. I have no idea how all these streamers can play for hours. After 10 minutes I feel like I’m about to have a heart attack.”
- “I unfortunately am also having severe headaches when I wear this for more than 30-45 minutes. This is so devastating as I love everything else about the AVP. I would like to think with continued use I would get used to this but it is too expensive to take that bet past the 14-day return period. I am returning mine today.”
- “I used them for like 6 hours. I was even addicted to them and now I don’t want to touch them at all because of my eye fatigue. Feel like complete s–t.”
- “I have moderate-severe motion sickness and used my friend’s headset for less than 5 minutes before feeling sick. Literally just tried to search for a YouTube video and started feeling queasy. I would not recommend anyone with severe motion sickness try these. It’s possible they get better over time but I’m definitely not putting one of these on again!”
Can’t wait to return the Vision Pro, probably the most mind blowing piece of tech I’ve ever tried.
— Rjey (@RjeyTech) February 14, 2024
Can’t deal with these headaches after 10 minutes of use though.
The Verge noted:
Parker Ortolani, The Verge’s product manager, told me that he thought using the device led to a burst blood vessel in his eye. At least one other person noted they had a similar experience with redness.
Apple fans have defended the headset:
- ‘We all know why they really returned it, they couldn’t afford it and didn’t want to start making those monthly payments.”
- “I have had my AVP for 3 days and LOVE it, despite the fact I haven’t received my prescription lenses yet so every thing is kinda fuzzy. This is a true game changer!”
- “They are wearing it wrong”
James Cameron also likes it, according to a Vanity Fair interview:
- “I would say my experience was religious.”
- “I was skeptical at first. I don’t bow down before the great god of Apple, but I was really, really blown away.”
From a January 29 report:
Apple has sold upwards of 200,000 Vision Pro headsets, MacRumors has learned from a source with knowledge of Apple’s sales numbers. Apple began accepting pre-orders for the Vision Pro on January 19, so the headset has been available for purchase in the U.S. for 10 days.