Intel has announced that it is committed to making sure that all customers who have (or are currently) experiencing instability issues on their 13th and/or 14th Gen desktop processors are getting the support that they deserve, and with it comes the news that the company will be extending the warranty of these CPUs from date of purchase, up to a maximum of five years. The news comes a few days after Intel announced that it would be sharing more details on two-year extended warranty support for its boxed Intel Core 13th and 14th Gen desktop processors, noting that it stands behind these products.
How to initiate the return and exchange process:
- “Boxed Processors – please contact Intel Customer Support for further assistance.”
- “Tray Processors – please contact your place of purchase for further assistance.”
- “OEM/System Integrator Intel Core 13th/14th Gen-powered desktop system – please contact your system manufacturer for further assistance.”
A list of CPUs that are covered by the warranty extension:
Intel noted:
Warranty extension applies to new & previously purchased processors, if they are one of the Intel Core 13th/14th Gen SKUs listed above. This warranty coverage applies to all customers globally. If customers have experienced these instability symptoms on their 13th and/or 14th Gen desktop processors but were unsuccessful in prior RMAs we ask that they reach out to Intel Customer Support for further assistance and remediation.
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Discussion (2 replies)
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“We Stand Behind Our Products”: After we shat the bed and got all the bads press! Good for them and middle finger too.
5 years is a little short. I mean it's only an increase of 2 years for a product that is known to suffer from degradation over time...
But I guess it is better than nothing.
What really sucks is how they had to be brow-beaten into doing this. This should have been done immediately.
Discussion (2 replies)
Join Discussion →“We Stand Behind Our Products”: After we shat the bed and got all the bads press! Good for them and middle finger too.
5 years is a little short. I mean it's only an increase of 2 years for a product that is known to suffer from degradation over time...
But I guess it is better than nothing.
What really sucks is how they had to be brow-beaten into doing this. This should have been done immediately.